Organization
5 Star Event Services
5 Star Event Services is the largest provider of staffing and security services for events in the Houston, Texas area. The company’s prestigious customer list includes the Houston Astros (MLB), Houston Rockets (NBA), The Houston Livestock Show & Rodeo, Verizon Wireless Theater and Toyota Center.
Location: Houston, Texas, USA
Industry: Security/Events & Venues
Company size: 50-200 employees
Being at the forefront of event management, 5 Star Event Services has always prided itself on delivering exceptional experiences. Founded with a commitment to excellence, the company rapidly expanded, securing high-profile clients and hosting numerous events. However, as their clientele grew, so did the complexities of managing a large, dynamic workforce.
Celayix has truly transformed our ability to respond quickly and efficiently to unforeseen changes.
Bobby Jones, licensed manager of 5 Star Event Services.
The Challenge
Employee scheduling had become a daunting task. With a vast number of employees to coordinate, the manual processes in place were no longer sufficient. The office staff found themselves overwhelmed, spending countless hours slotting employees into shifts, only to face last-minute cancellations and changes. This not only led to increased phone traffic from employees inquiring about their schedules, but also posed challenges in retaining top talent.
“The amount of time we spent on scheduling was unsustainable,” recalls Jones, a senior manager at 5 Star. “We needed a solution that would allow us to grow without the necessity of adding more office staff.“
The Solution
Enter Celayix’s advanced workforce management software. Recognizing the need for a more efficient system, 5 Star implemented Celayix to streamline their operations. The software provided employees with a clear view of their scheduled shifts by month, week, or day, all accessible from a single screen. This transparency empowered employees to manage their schedules effectively and reduced the dependency on office staff for scheduling queries.
The Transformation
The impact was immediate and profound. With event schedules displayed prominently, managers had real-time insights into staffing for each event. In instances of last-minute cancellations, they could swiftly identify available employees, ensuring events remained adequately staffed.
“Now, all we do is run a simple report, and the information is right at our fingertips,” Jones notes. “Celayix has truly transformed our ability to respond quickly and efficiently to unforeseen changes.”
Moreover, the integration with ADP streamlined payroll processing. Employee time & attendance data flowed seamlessly into the payroll system, eliminating errors from manual data entry and saving valuable time.
“The reasons we went with Celayix boiled down to getting the best value for our software investment,” Jones adds. “Celayix offered features that made our company more efficient and their products integrated with our existing ADP payroll system.”
Looking Ahead
With Celayix, 5 Star Event Services has positioned itself for scalable growth. The company can now take on more events without the need to expand its scheduling team, ensuring that they continue to deliver top-tier services to their clients.
“We can grow our company without having to bring on additional schedulers – add more jobs without adding more staff,” Jones reflects. “Celayix has been a game-changer for us.“
In the competitive landscape of event management, 5 Star Event Services stands as a testament to how embracing innovative solutions can drive efficiency, employee satisfaction, and business growth.
“Celayix is a valued business partner and we would recommend them to any organization that faces the challenge of scheduling a constantly changing workforce. The true value of the solution comes from having the ability to integrate employee scheduling, employee time and attendance, and payroll all in one system.”
Bobby Jones, Licensed Manager
So, employee scheduling software can help businesses with far more than just their workforce management. 5 Star Event Services is a perfect example of how having the right tools and processes can enable growth and operational improvements across the board for any organization with shift or hourly workers. If you want to learn more about how Celayix can help your business scale, talk to a Solutions Advisor today.
